Whether you open an account on h55.io, place a bet, or simply browse the website — h55 collects certain information in each case. This Privacy Policy explains what that information is, why it's collected, and how we keep it safe.
This policy applies to the h55.io website, mobile app, and all h55 services. By using h55, you are considered to have accepted this Privacy Policy.
Our Commitment: h55 respects your privacy. Collecting data does not mean misusing it — we use your information solely to improve our services and keep your account safe.
If anything in this policy is unclear or you have any questions, please write to us at support@h55.io. We are always ready to respond in plain, simple language.
H55 collects two types of information — what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly:
| Data Type | When It's Collected | Why it's needed |
|---|---|---|
| Full Name | At the time of registration | Identity Verification |
| Mobile Number | During registration & login | OTP & Communications |
| Date of birth | At the time of registration | Age Verification (18+) |
| Payment information | On Deposits/Withdrawals | Transaction Completed |
| National ID Card | During KYC verification | Identity & Legal Compliance |
Automatically Collected Information:
- IP Address & Device Information
- Browser type & operating system
- Page visit history and session duration
- Betting History & Transaction Logs
- Cookies & Local Storage Data
H55 collects information directly from you and through your use of the platform. We do not purchase or obtain your data from any third-party sources.
- Registration Form: Information submitted when opening an account.
- Payment Gateway: Payment details during bKash, Nagad, or Rocket transactions.
- KYC Process: Via government-issued ID upload.
- Customer support contact: When you contact us via chat or email.
- Server logs: Technical information is collected automatically.
- Cookies: Session and preference data stored in your browser.
Assurance: Your data is never collected from social media scraping or data brokers.
H55 uses your information only for specific, legitimate purposes. Your data is never used for irrelevant or unauthorized activities.
- Account Management: To create, manage, and secure your account.
- Transaction Processing: To securely process deposits and withdrawals.
- Identity verification: For KYC and age verification.
- Customer support: To address your complaints and queries.
- Fraud prevention: To detect unusual activity.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Compliance: To comply with applicable laws.
- Promotional Communications: Only to send you offers and updates where you have given your consent.
No Advertising: h55 does not sell your data to advertising networks or marketing companies.
H55 does not sell or rent your data to any third party. Information may only be shared in the following limited circumstances:
- Payment processors: Sends the necessary information to process bKash, Nagad, and Rocket transactions.
- Technology Infrastructure: Encrypted data is shared with secure cloud hosting providers.
- Legal authorities: Upon a court order or a valid request from a government authority.
- Anti-Fraud Services: With specialized services for fraud detection and prevention.
All third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for specified purposes.
To be clear: Your name, mobile number, or betting history is never shared with advertisers, data brokers, or other betting sites.
H55 uses cookies and similar technologies to keep your session active and improve platform performance. Without cookies, maintaining a logged-in state would not be possible.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login session, security | Cleared at the end of each session |
| Functional Cookies | Language Preferences & Settings | 30 days |
| Analytics Cookies | Page usage statistics | 90 days |
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features, including login functionality.
No Third-Party Trackers: h55 does not use Facebook Pixel, Google AdSense, or any ad-tracking scripts.
H55 does not hold your data beyond what is necessary. After the relevant period, data is deleted or anonymized.
- Active accounts: Data is retained for as long as your account remains active.
- Closed accounts: After account closure, data is retained for up to 5 years as required by law.
- Transaction records: Retained for up to 7 years as required by financial regulatory authorities.
- Customer Support Records: Deleted 2 years after the issue is resolved.
- Temporarily Suspended Accounts: If the account remains inactive, partial data is deleted after 1 year.
You may request early deletion of your data. However, some information may not be deletable before a certain period due to legal obligations.
H55 follows the highest industry standards to protect your data. Security isn't just a feature — it's the foundation of everything we do.
- 256-bit SSL/TLS encryption: All communications are encrypted.
- OTP Two-Factor Authentication: On every login and transaction.
- Firewall protection: Prevents unauthorized access at the server level.
- Real-Time Fraud Detection: Unusual transactions are automatically flagged.
- Regular Security Audits: Through independent third-party experts.
- Encrypted database: Stored data is encrypted.
In the event of a data breach: In the event of a data security breach, h55 will notify affected users within 72 hours.
You have full control over your data. h55 recognizes and respects the following rights.
To exercise your rights: Email us at support@h55.io or reach out via live chat. We'll respond within 30 days.
H55 services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.
If a parent or guardian believes their child has created an account on h55, please contact support@h55.io immediately. We will promptly close the account and delete all associated data.
Keep Your Family Safe: Use strong passwords on your devices and account to prevent underage family members from accessing h55.
H55 may update this Privacy Policy from time to time. Any changes will be reflected by a new date on this page, and for significant updates, you'll be notified via your registered mobile number or email.
- Minor changes will be updated on the page only.
- For major changes, 30 days' advance notice will be provided.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Tip: Check back on this page once a month to stay up to date with our latest policy.
For any privacy-related questions, concerns, or complaints, please get in touch with us. We take your privacy seriously and are committed to responding promptly.
- Email: support@h55.io (Subject: Privacy Complaint)
- Live chat: Directly from your dashboard, 24/7
- Response Time: 24 hours via email, 3 minutes via live chat
To file a specific privacy complaint, send us an email with a description of the incident, the date, and your account details. We'll investigate and respond within 5 business days.
Related Policies: For more details, visit our Terms & Conditions and Responsible Gaming View page.